Casual Felt British Hat

Hey Lisa. So sorry to see your hat arrive not looking its best—definitely not the showstopper moment we aim for. Things got a bit topsy-turvy beyond our control while in transit, but we’re here to help set the stage right. We’re already in talks with our production team, using your photos to pinpoint exactly what went awry. To get your hat back in shape, a little steam will go a long way. Just like another customer of ours who steamed her way to a fabulous hat day—we’ve sent her tip your way via email.

If you’re not in the mood for a hat fixer-upper, no problem. Our return process is easy-peasy: exchange, store credit with a bonus $20, or a full refund – your choice. Just visit https://kellyobi.com/a/return to get started. Whether you opt for a drop off or pick-up from home to return your hat, no worries, we can arrange either of the two.

We’re here to get this sorted pronto and to your complete liking, Lisa. And we're hoping you'll let us. Thanks ever so much for taking the time out to put in your review. Promise we're learning from this!

—Your Kelly Obi NY Sidekicks 😘🖤